Q. What is a "standing order" and how do I change it?
A. Your standing order is the amount of product you would like delivered every week. You may add to or delete items from your order at any time by online ordering app/ ordering page, calling our office, or leaving a note (Please place the note flat on top of the bottles, sticking out over the edge of the box, so the lid will close on it. Leaving the porch light on would also be helpful!). The weekly minimum delivery is 3 items.
Q. What if I need extra milk this week?
A. Please contact us from the order change page or call the office. If this is not possible, leave a note for your delivery person. If you write a note for 2 1/2 gallons, (2 bottles) it could be read as two and a half gallons (5 bottles pictured below).
Ordering by bottles removes any confusion. We think in terms of 1/2 gallon bottles, so just say 2 bottles, meaning one gallon.
Q. What if my delivery day falls on a holiday?
A. We deliver on all holidays, at your usual time.
Q. What is your delivery schedule?
A. We deliver once a week, rain or shine. Your sales representative or the office will let you know what your delivery day is when you place your first order.
Q. How does billing work?
A. All customers are automatically signed up to receive your monthly statement via email; however, you can elect to receive a paper copy if needed. Statements are provided the beginning of each month for the previous month of deliveries. Payments will be made automatically, through an automatic debit to your bank account or credit card every Friday for that specific week’s delivery (may vary some depending on holidays and weekends). Effective May 1, 2014, any customers that have a returned check or insufficient funds from their bank account will incur an additional $20 fee from Longmont Dairy. All new customers are required to sign up through autopay.
Payment information can be submitted by downloading the form below and returning it via mail to:
Longmont Dairy Farm
P.O. Box 998
Longmont, CO 80502-0998
DOWNLOAD PAYMENT AUTHORIZATION FORM
Q. How does the temperature affect milk?
A. Temperature is critical to keep your milk at its freshest. Be sure to keep your milk in your refrigerator at the right temperature. 35 to 40 degrees Fahrenheit is best. The average shelf life of milk at 40 degrees Fahrenheit is 10 to 12 days, we guarantee it until you drink it. Only one or two degrees can reduce the life of milk by days.
Q. What do I do with my bottles?
A. Please rinse your empty bottles and leave them in the porch box for pick up each week. No deposits are due on the bottles as long as they are returned. The bottles are made of heavy glass and can break, so please use caution in handling them.
Q. Where can I find more information on dairy health?
A. Learn more about dairy products and myths by going to our blog.
Q. What are the different milk box/cooler options?
A. We provide a plastic insulated cooler as part of our service to you. We also have a few alternatives for those that want something more unique or retro to purchase. Available in metal, wooden and 9-bottle boxes.
Q. Do you have your own cows?
A. Yes! There are just two or three dairies left in Colorado, that have cows and sell directly to customers. All the others sell to a farm cooperative, where the milk is combined with other farms’ milk then processed, bottled, and shipped to grocery warehouses and stores. Our milk comes fresh from our cows to your door!
Q. What can I do to help keep my milk cold in the summer?
A. While our special milk coolers do a lot to prevent milk from spoiling, remember to:
- Place your milk cooler where the driver can see it but where it will be shaded from the early morning sunlight.
- Refrigerate the milk as soon as possible and rotate the milk products in your refrigerator to reduce spoilage. Remember: FIFO First one in, first one out!
- Set your refrigerator to 35-40° F. The average shelf life of milk at 40°F is 10-12 days.
- Rinse out your milk cooler regularly so it won’t smell.
- Keep milk out of the sun. Sunlight destroys vitamins!
Q. What are your suggestions for deliveries in the winter?
A. Here are our suggestions:
- Bring milk in as soon as possible.
- Keep the milk cooler close to the house.
- Leave a towel in the milk cooler and we will bundle it up after delivery.
- If your milk freezes: If the bottle is not broken, the milk can be thawed at room
- temperature. Unseal the cap and place the bottle in the sink in case it leaks or spills. “Thawed” milk is perfectly safe to drink. Return the bottles to the refrigerator as soon as possible.
Q. Do you offer quantity discounts?
A. Yes! We offer a ten-cent discount per half gallon of milk on the purchase of twenty or more half gallons of milk per month (if there is no previous balance).
